Customer Support Page
Get the answers you need from our list of previously answered questions:
3. What are the models available and how they differ?
4. Do I need to buy song chips to be able to use the microphone?
5. Does Xtreme Magic Sing work without batteries?
Technical Support
All Xtreme Magic Sing Videoke Microphone products we deliver are thoroughly tested and checked to make sure they are free from defect or any manufacture related problems. If by any reason your unit does not work normally, please refer to the guide below (which can also be found in your song list). If these guidelines don not correct the problem, please call your product representative. Click here to view some tips on how to use your Xtreme Magic Sing Videoke.
| USB Driver & Manager | |
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Lost your USB driver? Need to download the USB Manager for your Magic Sing? Download one now. |
| User Manual | |
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Can't figure how to remove Song Chip from your mic? Do not know all the buttons and the functionalities in your mic? No need to worry. This step-by-step user manual will guide you along the way. Just right-click on the link and then click "save as" to download the file. |
| Songlist | |
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Want to view our wide range of songs in our database? Click here |
Is your Magic Sing Extreme Mic broken? Does your product need repairs? For your repair services, please contact the following technical centers:
| United States of America (USA) |
| ENTER TECH ES2 TECH CORP 2642 GATES AVE. IRVINE, CA 92606 TEL: +1-949-261-6500 / FAX: +1-949-851-9900 EMAIL: chris@enter-tech.com |
| JOEUN ENTERPRISE 3361 West 1st Street, Suite 202 Los Angeles, CA 90004 TEL: +1-866-855-6386 EMAIL: customerservice@joeunenterprises.com |
| KOCONIX.COM 2642 Gates Ave. Irvine, CA 92614 TEL: +1-949-553-9416 / TOLL FREE: +1-866-827-6632 EMAIL: sales@koconix.com |
| Philippines |
| ENTER INTERNATIONAL PHILIPPINES INC. Peter Kim Marketing Manager Unit 1, Ground Floor, Building 2, Jannov Plaza 2295 Pasong Tamo Ext., Makati City Tel: +632 8485415 / +632 8910584 >br> Fax: +632 8910583 E-mail: eip@globelines.com.ph |
| Europe |
| ENTER TECH, GERMANY OFFICE Friday Kim Marketing Manager European Marketing Division Korea Business Development Center (SBC) Industriestrasse 34, D-65760 Eschborn, Germany TEL: +49-6196-776822 / FAX: +49-6196-779822 MOBILE PHONE: +49-171-9102199 EMAIL: friday@enter-tech.com |
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Enter Tech Co., Ltd (ET), thru Enter International Phils., Inc. (EIP) warrants the Magic Sing Microphone against defects in material and workmanship under normal use and service for a period of 2 years from the date of purchase.
Subject To:
1. ET will, at no charge, either repair your Xtreme Magic Sing Videoke Microphone (with new parts) or replace it with a new unit during the warranty period provided it is returned in accordance with the terms of this warranty. Replaced parts are warranted for the balance of the original applicable warranty period. All replaced parts of the product shall become property of ET. This express limited warranty is extended by ET to the original end-user purchaser and is not assignable to any other party.
2. ET cannot be responsible in any way for any ancillary equipment not furnished by ET which is attached to or used in connection with the product.
3. Customer must provide proof of purchase (bearing the date of purchase and the product's serial number) in order to receive warranty service. Warranty service will be provided by ET through one of its authorized warranty service centers.
4. This warranty does not cover:
- Defects or damage resulting from the use of the product other than its normal and customary use.
- Defects or damage from misuse (breakage, spillage of liquid substances that short-circuit the electronic boards and battery leakage, etc.)
- Defects or damage from improper testing, operation, installation, alteration, modification or adjustment.
- A product subjected to unauthorized product modifications, disassembly, or repairs which adversely affect the performance of the product.
- Product which has had the serial number and the warranty seal removed or made illegible.
- Scratches or other cosmetic damage to the product that do not affect the operation. Normal and customary wear and tear.